Order Desk — Reference Check

Please complete this reference check as honestly as possible. Your feedback is confidential and will not be shared with anyone outside of Order Desk, including the candidate. There are no right or wrong answers — it takes about 8–10 minutes.

Please only complete this check if the applicant reported directly to you in a previous role.

1. Verification & Relationship

A few details to confirm the working relationship.

Candidate's full name *

Your full name *

Your job title *

Your company *

Your email *

What position(s) did the applicant hold while you worked together? * Did the applicant report directly to you? If yes, for how long? *

Approx. start date

Approx. end date

2. The Role: Technical Support

How they handled the technical and customer-facing demands of the work.

What level of research and technical aptitude did the role require, and how did the applicant handle it? *

We're especially curious about how they approached problems they didn't immediately know how to solve.

At your company, did the applicant use canned responses or write responses from scratch? What did that reveal about how they communicate with customers? *

We care about whether they meet customers with genuine understanding, not just a template.

3. Performance & Strengths

How they performed and where they shine.

How would you rate their overall job performance? *

Outstanding Above expectations Met expectations Below expectations

What are three strengths you witnessed in the applicant? *

If any reflected real curiosity, empathy toward customers, or generosity in helping teammates, we'd love to hear about it.

Did you witness any growth opportunities or areas for development? Please elaborate. *

Honest development areas — and how openly they took feedback on them — are genuinely helpful.

4. Working Style & Resilience

How they worked with others and handled pressure.

Did the applicant work better independently or collaboratively, and why? How did they share knowledge or support teammates? * How did the applicant respond to constructive criticism, stress, or pressure? * How would you describe their reliability and dependability? *

Extremely Very Somewhat Inconsistent

Anything to add on their reliability? What type of work environment do you believe the applicant would most likely thrive in, and why?

5. Recommendation

Your bottom-line view.

Would this person be eligible for rehire at your organization? * How strongly would you recommend this candidate? *

Highly recommend Recommend With reservations Would not recommend

Is there anything else we should know as we consider this candidate?